Service Lane Manager

Champion Porsche has an outstanding opportunity for a Service Lane Manager to join the Champion Family.


What will you do?

• Responsible and empowered to handle customer complaints- Items escalated from advisor handling.

• Managing service drive processes- walk around with tire inspections, upsells, porter deployment, assisting advisors as needed.

• Holding advisors accountable and assisting with follow-up, customer updates and communication, helping advisors improve for selling best practices.

• Improving customer experience knowing JD Power/Premier Dealer overall goals.

• Improving shop efficiency by managing appointment reminders, walk arounds, and handling declined estimates from walk arounds before car dispatched.

• Ensuring scheduling best practices followed- preparing for recalls, parts acquisition, reminders, history check at time of appointment.


What are we looking for?

• Number one quality- being able to talk to clients with excellent communication skills, and ability to coach advisors while holding them accountable for expectations.

• Being well versed in overcoming objections as this person will be dealing with declined estimates.

• This person ideally would be stationed in the drive very active in the drive where clients would recognize this person as not another advisor.

• Demonstrated experience in Dealership Service Department.

• Effectively present information one on one and in small group situations to customers, clients, and other employees of the organization.

• Ability to carry our instructions furnished in written, oral, or diagram form.


Employment Requirements:

• Must have a valid driver’s license with satisfactory driving record.

• Must pass Background Check and Drug Screen


What we offer:

We offer competitive pay, incentives, and outstanding benefits for you and for family which include:

• 401(k)- 10% Match annually.

• Free Dental

• Vision

• Various Health Insurance plans

• Employer Paid Life insurance.

• Paid time off

• 6 paid Holidays

• Paid 8hr- Wellness day off for annual physical

• Short/Long Term Disability

• Additional Life Insurance

• Aflac




Monday-Friday 7:30am-6:00pm

Saturday Availability & Available for Overtime.

Non-exempt Position, Overtime after 40 working hours


Job Type
Champion Porsche
500 West Copans Road
Pompano Beach, FL 33064

Apply for this job

Is it time to take the next step in your career? If you think you have what it takes to join our talented team of professionals here at Champion Porsche than we want to hear from you! Be prepared for a challenging and rewarding experience where you can not only grow as a professional, but as an individual as well.

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