Service Lane Manager
Champion Porsche has an outstanding opportunity for a Service Lane Manager to join the Champion Family.
What will you do?
• Responsible and empowered to handle customer complaints- Items escalated from advisor handling.
• Managing service drive processes- walk around with tire inspections, upsells, porter deployment, assisting advisors as needed.
• Holding advisors accountable and assisting with follow-up, customer updates and communication, helping advisors improve for selling best practices.
• Improving customer experience knowing JD Power/Premier Dealer overall goals.
• Improving shop efficiency by managing appointment reminders, walk arounds, and handling declined estimates from walk arounds before car dispatched.
• Ensuring scheduling best practices followed- preparing for recalls, parts acquisition, reminders, history check at time of appointment.
What are we looking for?
• Number one quality- being able to talk to clients with excellent communication skills, and ability to coach advisors while holding them accountable for expectations.
• Being well versed in overcoming objections as this person will be dealing with declined estimates.
• This person ideally would be stationed in the drive very active in the drive where clients would recognize this person as not another advisor.
• Demonstrated experience in Dealership Service Department.
• Effectively present information one on one and in small group situations to customers, clients, and other employees of the organization.
• Ability to carry our instructions furnished in written, oral, or diagram form.
• Must have a valid driver’s license with satisfactory driving record.
• Must pass Background Check and Drug Screen
What we offer:
We offer competitive pay, incentives, and outstanding benefits for you and for family which include:
• 401(k)- 10% Match annually.
• Free Dental
• Various Health Insurance plans
• Employer Paid Life insurance.
• Paid time off
• 6 paid Holidays
• Paid 8hr- Wellness day off for annual physical
• Short/Long Term Disability
• Additional Life Insurance
Saturday Availability & Available for Overtime.
Non-exempt Position, Overtime after 40 working hours
- Job Type
Champion Porsche500 West Copans RoadPompano Beach, FL 33064Directions